RETURN POLICIES

Post-Purchasing

We accept returns & exchanges.

Please contact me within 14 days of delivery.

Ship items back to me within 20 days of delivery.

To be eligible for a return, your item must be unused and in the same condition that you received it and packed in the original packaging.

We do not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons.

Refunds:

Once your return is received it will be inspected and we will send you a notification that we have received your returned item. We will also notify you of the approval / rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-10 business days.

Late or missing refunds:
If you haven’t received a refund yet, please check your bank account one more time.
After this you may contact your credit card company as it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at mlenormand.design@gmail.com.

Exchanges:

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send me an email at mlenormand.design@gmail.com 

Shipping:

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Damaged items:

The last thing we want is for you to be stuck with a damaged item. If it arrives to you damaged, then please get in touch with us within a week's time at mlenormand.design@gmail.com

Wrong size:

If you're unhappy with the size you've received, first check that the size stated on the garment matches the size stated on the sizing chart. Though rare, it's possible that the garment was mislabelled. Let us know and we'll get you sorted out. If you'd like a different size, get in touch with us at mlenormand.design@gmail.com and we'll let you know what your next steps are.

 

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